Shipping policy

SHIPPING & PROCESSING

Thank you for shopping Redeemed Silver! We are a small business, and each order is packed with care.

READY-TO-SHIP ORDERS

Ready-to-ship items will be processed and shipped within 3–4 business days after your order is placed.

Business days do not include weekends or holidays. During launches, drops, holidays, or periods of high order volume, processing times may be slightly longer.

CUSTOM & MADE-TO-ORDER PIECES

Custom and made-to-order pieces have a processing time of up to 2 weeks before shipment.

Because these pieces are made specifically for you, turnaround times may vary depending on the design and materials needed. If additional time is required, we will contact you.

SHIPPING & DELIVERY

Once your order has shipped, you will receive tracking information using the email address provided at checkout.

Shipping and delivery times shown at checkout are estimates and begin after your order has been processed. Redeemed Silver is not responsible for delays caused by the shipping carrier.

SHIPPING ADDRESSES

Please double-check your shipping address before completing your order.

Redeemed Silver is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us as soon as possible at redeemedsilver@gmail.com.

LOST, STOLEN OR MISSING PACKAGES

Once an order has been transferred to the shipping carrier, Redeemed Silver is not responsible for packages that are lost, stolen, or marked as delivered but cannot be located.

If you experience an issue with your delivery, please contact us and we will do our best to help you determine the appropriate next steps with the shipping carrier.