Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ALL APPROVED RETURNS WILL BE ISSUED AS STORE CREDIT ONLY. WE DO NOT OFFER REFUNDS TO THE ORIGINAL FORM OF PAYMENT.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at redeemedsilver@gmail.com. Once your return has been approved, we will provide return instructions.

Returns should be sent to:

Redeemed Silver
1501 Shady Ln
Decatur, TX 76234

Return shipping is the customer’s responsibility. Items sent back without first requesting and receiving return approval will not be accepted.

For any return questions, contact us at redeemedsilver@gmail.com.

DAMAGES & ISSUES

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom, personalized, and special-order items are final sale and cannot be returned.

Sale items and gift cards are also final sale and are not eligible for return or store credit.

Please contact us if you have questions about whether your specific item is eligible for a return.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, you may return your eligible item according to our return policy. Once your return is approved and store credit is issued, you may use that credit toward a new purchase.

STORE CREDIT

Once we receive and inspect your return, we will notify you whether it has been approved.

If approved, your return will be issued as store credit only. Refunds will not be issued to the original payment method.

Original shipping charges and return shipping costs are non-refundable.